Shipping

AU domestic shipping

We ship all orders via Australia Post to ensure reliable delivery across Australia. Orders are typically processed within 1-2 business days or 1-2 weeks for custom/hand-made items, and shipping times vary based on your location. Standard shipping usually takes between 3-7 business days, while express options may arrive within 1-3 business days depending on your area. You’ll receive a tracking number once your order has been dispatched, so you can follow its journey every step of the way. Please note, delivery times are estimates and may vary due to factors beyond our control, such as public holidays or weather disruptions.

For further inquiries, feel free to reach out to our customer support team.

International shipping

We offer international shipping via Australia Post to most countries around the world. Orders are usually processed within 1-2 business days or 1-2 weeks for custom/hand-made items. Shipping times vary depending on the destination, but typical delivery ranges from 7-21 business days. For faster delivery, express options are available, with estimated arrival times between 3-7 business days, depending on your location.

Please note that customs fees, taxes, or import duties may apply and are the responsibility of the recipient. Once your order has shipped, you’ll receive a tracking number to monitor its progress. Delivery times are estimates and can be affected by customs processing or other factors beyond our control.

For any shipping-related inquiries, feel free to contact our customer service team.

Returns

Return Cost

All shipping expenses on returns remains the responsibility of the customer.

14 Days to Return

We do not accept returns for change of mind. Faulty items may be returned, provided they are in their original packaging and include all original components. Please note that returns will not be accepted for damage resulting from general wear and tear.

All returned items will undergo a condition assessment to determine if they qualify for a return or exchange.

Customers are responsible for proper jewellery care. This includes avoiding contact with water, perfumes, and lotions, and storing pieces in a soft cloth pouch when not in use.